AirBroker is an inventory agnostic airline retailing & integration platform, fully based on the IATA ONE Order standard with separate Offer and Order management.
The AirBroker suite has been launched 2014 and is designed to enrich classical PSS with extensive and cost saving distribution options revealing various opportunities for revenue increase at the same time.
The solution includes but is not limited to NDC - which is supported since 2014
and meanwhile certified for the currently highest available NDC Level 4.
AirBroker ONE is able to process >100 million multi inventory fare search requests per day with industry leading performance, highest price accuracy and a system availability of up to 99.9%. The response time for fare search requests is ~100ms.
Furthermore, the scalable cloud infrastructure allows to manage excessive look2book rates without any additional cost which represents a clear advantage over competitors.
The proven AirBroker platform is multi inventory capable.
AirBroker acts either as a central or as an additional distribution platform and connects agencies, tour operators, portals, OTAs, TMCs and interlining partners to clients inventories.
It orchestrates direct distribution channels and connects them to a central managed Offer & Order Management, which controls delivery of airline and 3rd party products in an easy way.
Offer Management includes standalone features plus interfaces to the classical environment of an airlines such as ATPCO or inventory based pricing & availability.
Order management manages the booking components, including multiple bookings from several Air and non-Air inventories.
NDC is supported by pribas airline solutions since 2014 and is currently certified in the highest Level 4 by IATA. The plug&play capable solution is independent of the airline's inventory and can be used e.g. as a supplement to Amadeus Altéa, New Skies, IBS and others. AirBroker NDC extends both the possibility of direct sales and the integration of tour operators into the seamless distribution channel management of airlines. The currently offered functionalities of AirBroker One NDC even exceed the requirements of the Level 4 certification. pribas airline solutions always supports at least two of the most current schemes, which are predominantely used in the industry.
AGENCIES & CALL CENTER
The AirCenter7 Agent UI is designed as an easy-to-use booking engine for all types of B2B users, including external agencies or tour operators but is also used as an internal booking management tool at airports and in airline call centers.
The user training requirements are minimal as all pribas software solutions are designed as transparent and self-explanatory as possible.
Although the range of functionalities and booking features is comprehensive, e.g. access to public and corporate fares, ancillary services, ticketing, queue, etc., the time needed to create or modify a booking is considerably short, compared to other booking engines available in the market. This can lead to a significant call center cost reduction as average call handling times will drop.
TOUR OPERATOR INTEGRATION
AirBroker CHARTER is an allotment management tool for charter and hybrid carriers and has been designed to process charter contracts and allotments.
It offers a highly automated bi-directional communication exchange between airlines and tour operators.
In addition, Tour Operators have the option to book negotiated fares and ancillaries via NDC or book ancillaries only for allotment based bookings.
AirBroker offers the option to notify partners about involuntary changes using standard IATA ONE Order messages.
OFFER & ORDER MANAGEMENT
AirBroker is fully based on the IATA ONE Order standards with Offer and Order Management.
The AirBroker Offer Management can run completely standalone, or as an extension to an existing airline system environment with interfaces to the classical systems such as ATPCO, Revenue Management and a close integration with the inventories based pricing & availability.
The AirBroker Order Management handles the order components, including management of multiple bookings from several Air and non-Air inventories and non homogeneous PNRs.
The AirBroker MultiSync synchronizes all order components between Order Management and supplier inventories in both directions, taking care of voluntary and involuntary changes.
Customers can be informed any time about status and changes to orders using IATA ONE Order notifications.
The AirBroker Journey Engine is able to create complex multi segment sales journeys, including corresponding sales prices and availabilities based on customer defined rules:
Journey creation supports multi source / multi inventory features and does not necessarily require interlining agreements between participating airlines.
Non-flight transportation can be included if desired, e.g. rail or bus feeders.
The Journey Engine is fully integrated with the AirBroker pricing, taxes and cache modules and it supports all connected distribution channels.
HIGH PERFORMANCE CACHE
The AirBroker Cache is a key service within the pribas architecture, optimizing the processing speed of all fare and availability driven services, including AirBroker NDC.
The solutions is capable of handling loads of over 10,000 priced availabilities per second and is proven with >100 mio. transactions per day at an average response time of 100ms per transaction. This is achieved by the dynamic and rule based combination of pre-calculated and real time generated offer bits.
Various parallel update mechanisms ensure a top availability and pricing accuracy.
Besides flight data, the cache includes ancillary service and third party product information.
The cache offer data can be exported for pre-production purposes to connected partners in numerous industry standard formats, e.g. EDF, OTDS or CSV.
Implementing the AirBroker Cache for NDC or other distribution channels that require a high number of fare availability requests lowers the risk of unexpected cost - related to a poor look2book ratio - to a minimum.
AirBroker can deliver a variety of rich content for all offers and offer component.
Rich content is supplied to all connected distribution channels, including NDC, B2C website, agencies and call centers.
Content can be maintained in AirBroker's database or synchronized from existing content management systems automatically.
AirBroker Order MultiSync keeps bookings between two or more inventories always in sync.
AirBroker Order MultiSync synchronizes PNRs/bookings, including the processing of voluntary and involuntary changes either in one or both booking directions. It handles all types of amendments, cancellations, booking of ancillaries, 3rd party services and is also able to sync non-homogeneous PNRs.